90-Day Money-Back Guarantee

We have a 90-day return policy, which means you have 90 days after receiving your order to request a return or refund.

To start a return, contact us at sac.falconexpress@gmail.com with your order number. Unopened bags can be returned for a full refund. For opened bags, contact us — we'll let you know if a physical return is needed. Please include proof of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you received the wrong item, so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once your request is reviewed. If approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at sac.falconexpress@gmail.com.